FAQ & Site Info

Terms of Service

Handling Time:
You will receive an order confirmation email within a few hours-24 hrs of your order.
Your order will be shipped within 3-5 Business days from the time you place your order.
You will then receive a shipping confirmation within 3-5 business days of your order.
Your order should be delivered within 7-10 business days (after 3-5 business day processing time), most times quicker than expected.

Return Policy:
Returns must be approved.
Please check your item and email us within 72 hours of receiving the item(s) if there are any issues.
We will always do our best to rectify all, if any, issues.
NO returns on opened and used items. This especially pertains to in-ear earbuds. Once they are inserted in your ears, we cannot take them back. This is a hygiene issue.
If your item is defective, email us within the 20 day Warranty period for repair and/or replacement.
All returns must be shipped with tracking information with signature confirmation. (USPS)
Please note: If the item is opened and visibly used, we will refuse the package. Otherwise, a refund will be processed within 1-3 business days.
Original order shipping charges are never refunded. You will be refunded for the cost of the item.
Please read the entire description of our items. We clearly and accurately describe each item on every description.

Changed your mind? Ordered the wrong item? Mistakenly ordered?:
If we did not ship your item, we will issue a full refund.
If you received your order, we will issue your refund with a restocking fee of 10% plus the original shipping cost.

Undeliverable orders:
If you are not available for signature, and/or do not respond to the notices left by the delivery service, the package is then returned to us. When we receive the package back, we will refund your order minus $56 return fee. This return fee is the cost of the delivery service returning the product to us. DHL is not inexpensive, it is one of the best, most reliable services available and this is why we use them to deliver our products. They do not "return to sender" for free. They charge us the full $56 return fee.
If a package is undeliverable and returned to us via USPS and we resend the package, and returned to us a 2nd time, a refund will be issued minus the cost of the shipping.

Duty:
We are not responsible for the cost of Duty for overseas (outside of the US) orders.

Feedback:
If you are 100% satisfied with your order, please leave positive feedback. If there are any issues whatsoever, please allow us the opportunity to satisfy you. We will do whatever needed to make YOU happy with your purchase.